{"id":9861,"date":"2026-06-21T21:53:42","date_gmt":"2026-06-21T20:53:42","guid":{"rendered":"https:\/\/totemay.com\/right-of-withdrawal\/"},"modified":"2026-06-22T00:01:50","modified_gmt":"2026-06-21T23:01:50","slug":"right-of-withdrawal","status":"publish","type":"page","link":"https:\/\/totemay.com\/it\/right-of-withdrawal\/","title":{"rendered":"Diritto di recesso"},"content":{"rendered":"<h1 class=\"wp-block-heading\">Diritto di recesso<\/h1>\n\n\n\n<p class=\"wp-block-paragraph\">Hai il diritto di recedere dal tuo acquisto entro 14 giorni dal giorno in cui ricevi il prodotto, senza dover fornire alcuna motivazione e senza penali, ai sensi del Codice del Consumo e della normativa applicabile a tutela dei consumatori.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Se l\u2019ordine comprende pi\u00f9 prodotti consegnati separatamente, il termine di 14 giorni decorre dal giorno in cui ricevi l\u2019ultimo prodotto.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Restituzione<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Dopo aver comunicato il recesso, dovrai rispedire i prodotti senza indebito ritardo e comunque entro 14 giorni dalla data in cui hai inviato la richiesta di recesso.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Il termine \u00e8 rispettato se consegni il pacco al corriere o al servizio postale prima della scadenza dei 14 giorni.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">I prodotti devono essere restituiti non indossati, non lavati, non danneggiati e nelle condizioni originali.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Le spese di reso sono a tuo carico, salvo il caso di articolo difettoso, errato o diverso da quello ordinato.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Rimborso<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Il rimborso sar\u00e0 effettuato utilizzando lo stesso metodo di pagamento usato per l\u2019ordine, salvo diverso accordo.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">In caso di recesso sull\u2019intero ordine, rimborseremo l\u2019importo pagato, incluse le eventuali spese di spedizione standard sostenute al momento dell\u2019acquisto. Non saranno rimborsati eventuali costi supplementari dovuti alla scelta di un metodo di consegna diverso da quello standard.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">In caso di recesso parziale, rimborseremo il prezzo dei prodotti restituiti.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Il rimborso sar\u00e0 effettuato senza indebito ritardo e comunque entro 14 giorni dal giorno in cui siamo stati informati della tua decisione di recedere. Possiamo sospendere il rimborso fino alla ricezione dei prodotti restituiti oppure fino a quando avrai fornito prova di averli rispediti.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Invia la richiesta di recesso<\/h3>\n\n\n\t<div class=\"ayudawp-euw-wrapper\" id=\"ayudawp-euw-form\">\n\n\t\t\n\t\t\t\t\t<p class=\"ayudawp-euw-intro\">Use this form to exercise your withdrawal right under applicable EU consumer protection law. Submitting it registers your request and we will confirm by email; it does not by itself mean the withdrawal is accepted.<\/p>\n\t\t\n\t\t<p class=\"ayudawp-euw-legal-note\">\n\t\t\tYour withdrawal is subject to the legal deadlines and conditions: the 14-day period (for goods, counted from delivery; for digital content, from the start of the download) and the statutory exceptions to the right of withdrawal. We verify these before confirming, so submitting a request does not by itself guarantee its acceptance.\t\t<\/p>\n\n\t\t<form method=\"post\" action=\"https:\/\/totemay.com\/wp-admin\/admin-post.php\" class=\"ayudawp-euw-form\" novalidate>\n\n\t\t\t<input type=\"hidden\" name=\"action\" value=\"ayudawp_euw_review\">\n\n\t\t\t<input type=\"hidden\" id=\"ayudawp_euw_nonce\" name=\"ayudawp_euw_nonce\" value=\"1277072100\" \/><input type=\"hidden\" name=\"_wp_http_referer\" value=\"\/it\/wp-json\/wp\/v2\/pages\/9861\" \/>\t\t\t<div class=\"ayudawp-euw-hp\" aria-hidden=\"true\">\n\t\t\t\t<label for=\"ayudawp_euw_website\">Leave this field empty<\/label>\n\t\t\t\t<input type=\"text\" id=\"ayudawp_euw_website\" name=\"ayudawp_euw_website\" tabindex=\"-1\" autocomplete=\"off\">\n\t\t\t<\/div>\n\n\t\t\t<div class=\"ayudawp-euw-field\">\n\t\t\t\t<label for=\"ayudawp_euw_name\">Full name <span class=\"ayudawp-euw-required\">*<\/span><\/label>\n\t\t\t\t<input type=\"text\" id=\"ayudawp_euw_name\" name=\"ayudawp_euw_name\" value=\"\" aria-invalid=\"false\"  required>\n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t<div class=\"ayudawp-euw-field\">\n\t\t\t\t<label for=\"ayudawp_euw_email\">Email used in the order <span class=\"ayudawp-euw-required\">*<\/span><\/label>\n\t\t\t\t<input type=\"email\" id=\"ayudawp_euw_email\" name=\"ayudawp_euw_email\" value=\"\" aria-invalid=\"false\"  required>\n\t\t\t\t<small class=\"ayudawp-euw-help\">The withdrawal acknowledgement will be sent to this address.<\/small>\n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t<div class=\"ayudawp-euw-field\">\n\t\t\t\t<label for=\"ayudawp_euw_order\">Order number <span class=\"ayudawp-euw-required\">*<\/span><\/label>\n\t\t\t\t<input type=\"text\" id=\"ayudawp_euw_order\" name=\"ayudawp_euw_order\" value=\"\" aria-invalid=\"false\"  required>\n\t\t\t\t<small class=\"ayudawp-euw-help\">You can find it in the confirmation email we sent you.<\/small>\n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t<div class=\"ayudawp-euw-field\">\n\t\t\t\t<label for=\"ayudawp_euw_date\">Order date<\/label>\n\t\t\t\t<input type=\"date\" id=\"ayudawp_euw_date\" name=\"ayudawp_euw_date\" value=\"\" max=\"2026-07-22\" >\n\t\t\t<\/div>\n\n\t\t\t<div class=\"ayudawp-euw-field\">\n\t\t\t\t<label for=\"ayudawp_euw_scope\">Scope of the withdrawal <span class=\"ayudawp-euw-required\">*<\/span><\/label>\n\t\t\t\t<select id=\"ayudawp_euw_scope\" name=\"ayudawp_euw_scope\" required>\n\t\t\t\t\t<option value=\"full\" >Full order<\/option>\n\t\t\t\t\t<option value=\"partial\" >Specific products only<\/option>\n\t\t\t\t<\/select>\n\t\t\t<\/div>\n\n\t\t\t<div class=\"ayudawp-euw-field\">\n\t\t\t\t<label for=\"ayudawp_euw_details\">Affected products \/ additional information<\/label>\n\t\t\t\t<textarea id=\"ayudawp_euw_details\" name=\"ayudawp_euw_details\" rows=\"5\"><\/textarea>\n\t\t\t\t<small class=\"ayudawp-euw-help\">If you have selected partial withdrawal, list the products affected here.<\/small>\n\t\t\t<\/div>\n\n\t\t\t\n\t\t\t\t\t\t<div class=\"ayudawp-euw-field ayudawp-euw-field--checkbox\">\n\t\t\t\t<label for=\"ayudawp_euw_privacy\">\n\t\t\t\t\t<input type=\"checkbox\" id=\"ayudawp_euw_privacy\" name=\"ayudawp_euw_privacy\" value=\"1\" aria-invalid=\"false\" required>\n\t\t\t\t\t<span>\n\t\t\t\t\t\tI have read and accept the <a href=\"https:\/\/totemay.com\/it\/privacy-policy\/\" target=\"_blank\" rel=\"noopener nofollow\">privacy policy<\/a>.\t\t\t\t\t<\/span>\n\t\t\t\t<\/label>\n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\n\t\t\t<div class=\"ayudawp-euw-submit\">\n\t\t\t\t<button type=\"submit\" class=\"ayudawp-euw-button\">Continue<\/button>\n\t\t\t<\/div>\n\t\t<\/form>\n\n\t\t\t<details class=\"ayudawp-euw-annex-b\" id=\"ayudawp-euw-annex-b\">\n\t\t<summary>\n\t\t\tModel withdrawal form (Annex I.B of Directive 2011\/83\/EU)\t\t<\/summary>\n\t\t<article class=\"ayudawp-euw-annex-b__article\">\n\t\t\t\t<p class=\"ayudawp-euw-annex-b__intro\">\n\t\t<em>Compilare e restituire il presente modulo solo se si desidera recedere dal contratto.<\/em>\n\t<\/p>\n\n\t<address class=\"ayudawp-euw-annex-b__trader\">\n\t\t<strong>A:<\/strong><br>\n\t\tTotemay<br>\n\t\tViale Milano 1<br \/>\n20089 Rozzano<br \/>\nMI<br \/>\nItalia<br>\n\t\tEmail: hello@totemay.com\t\t\t<\/address>\n\n\t<p>Con questa comunicazione notifico il recesso dall'acquisto dei seguenti prodotti:<\/p>\n\t<p class=\"ayudawp-euw-annex-b__field\">______________________________________________________________<\/p>\n\n\t<p>Ordinato il \/ ricevuto il:<\/p>\n\t<p class=\"ayudawp-euw-annex-b__field\">______________________________________________________________<\/p>\n\n\t<p>Nome del consumatore:<\/p>\n\t<p class=\"ayudawp-euw-annex-b__field\">______________________________________________________________<\/p>\n\n\t<p>Indirizzo del consumatore:<\/p>\n\t<p class=\"ayudawp-euw-annex-b__field\">______________________________________________________________<\/p>\n\n\t<p>Firma del\/dei consumatore\/i (solo se il presente modulo viene notificato in formato cartaceo):<\/p>\n\t<p class=\"ayudawp-euw-annex-b__field\">______________________________________________________________<\/p>\n\n\t<p>Data:<\/p>\n\t<p class=\"ayudawp-euw-annex-b__field\">______________________________________________________________<\/p>\n\n\t<p class=\"ayudawp-euw-annex-b__source\">\n\t\t<small>\n\t\t\tFonte: Allegato I, Parte B di <a href=\"https:\/\/eur-lex.europa.eu\/eli\/dir\/2011\/83\/oj\" target=\"_blank\" rel=\"noopener nofollow\">Directive 2011\/83\/EU<\/a> del Parlamento europeo e del Consiglio per i diritti dei consumatori.\t\t<\/small>\n\t<\/p>\n\t\t\t\t\t\t\t\t<p class=\"ayudawp-euw-annex-b__print\">\n\t\t\t\t\t<a href=\"https:\/\/totemay.com\/it\/right-of-withdrawal\/?ayudawp_euw_annex_b=1\" target=\"_blank\" rel=\"noopener nofollow\">\n\t\t\t\t\t\tOpen printable version\t\t\t\t\t<\/a>\n\t\t\t\t<\/p>\n\t\t\t\t\t<\/article>\n\t<\/details>\n\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Right of withdrawal You have the right to withdraw from your purchase within 14 days from the day you receive the product, without giving any reason and without any penalty, under the Italian Consumer Code and the applicable consumer protection laws. If your order includes multiple products delivered separately, the 14-day period starts from the [&#8230;]\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-9861","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/totemay.com\/it\/wp-json\/wp\/v2\/pages\/9861","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/totemay.com\/it\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/totemay.com\/it\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/totemay.com\/it\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/totemay.com\/it\/wp-json\/wp\/v2\/comments?post=9861"}],"version-history":[{"count":2,"href":"https:\/\/totemay.com\/it\/wp-json\/wp\/v2\/pages\/9861\/revisions"}],"predecessor-version":[{"id":9866,"href":"https:\/\/totemay.com\/it\/wp-json\/wp\/v2\/pages\/9861\/revisions\/9866"}],"wp:attachment":[{"href":"https:\/\/totemay.com\/it\/wp-json\/wp\/v2\/media?parent=9861"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}